Hello! I just joined your utterly fabby community today, and thought I should introduce myself (i don't usually, but meh) and join in the bitching :) I'm Jemma, i'm 19 years old and I work in a chocolate and ice cream shop in a shopping center/mall in Scotland.
Yesterday at work was like the day from hell. Between 1:30 and 4pm I was left on my own, having to deal with every single customer that came into the shop. Most of which wanted ice cream, which is messy and time consuming, and some wanting boxes of chocolates wrapped or iced.
One guy came in, he could see the queue was long, and probably clocked my "trainee" badge. He wanted to buy a chocolate car model, and I told him £7.50 or however much. So he handed me a £10 note. Then I gave him his change, and he was like
"Didn't I give you £20?"
Now I know that he didn't, because it's our company policy that if someone hands you a note you have to shout out the denomination. So when he gave me it i had said to him "that's £10." I explained this to him, and he looked at me blankly. Also, we stash £20 notes underneath the coin buckets, and I didn't lift them up. I told him this too, and then opened the till and looked through the £10 notes. Which is where I would have put it if I thought it was a tenner. It wasn't there. He got all huffy like "well if the till's £10 up tonight you'll know why" and I said "i'll take your name and phone number and we'll phone if it is." so I wrote it on a napkin. I knew the till wouldn't be up, so i just wiped my chocolate ice creamy hands on the napkin and chucked it in the bin. Ha!
Later on that night, when it wasn't so hectic, an old woman came in and asked if we had any more bags of toffee. I said "we have some in the back..." and then she said "it's for a gift, and this stuff's all stuck together." I told her the stuff in the back would be the same, because of the way it's packaged. I offered to bang it on the counter for her, to separate it. Then she said "No, it's a disgrace. I wouldn't sell that."
Ok, it's toffee. You all know what happens when you put a bit of toffee in your mouth. Your teeth stick together like nothing else. Now imagine putting 15 lumps of the sticky stuff in a bag with each other, stacking other bags in a box with it, and putting it on the back of a lorry for a few hours. Of course it's going to stick together! and even after you separate it when the delivery arrives, from time to time it's going to stick together again. I'd understand if it was chocolate or fudge all in a big lump, but it's to be expected from toffee.
I replied to her "well it even says on the packet that you should tap it before opening. It's nothing to do with our shop or storage, it's just the substance of the matter."
working in retail sucks.